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I selected Loyalty Home Solutions after interviewing several other contractors, and I certainly made the right decision. LHS was such a professional organization to deal with in every way, from initial contact, to design, to follow up and communication. Discovering them by far was my best find in years of dealing with contractors. This is a company that sets the standard in not only the product and service that they offer, but also how they are so incredibly focused on the customer and ultimate satisfaction. They remodeled a bathroom and a kitchen in my home. I received expert advice and ideas, and I was kept informed of every step along the way. Romulo always showed up as planned and had great suggestions to address every aspect of the remodeling. And his tile work is simply the best. Romulo and his employees were always very conscientious, professional and polite. Everyone went out of their way to do a great job. Laryssa is very organized and did her best to keep me on budget (always a challenge with me). Their promptness and cleanliness were second to none, and I honestly felt that I was dreaming thru the progress of the project as I could not fault them for anything. They were so respectful of my time, budget and house. I never once doubted their honesty, integrity and superb craftsmanship...and they led me to conclude that they are truly a role model for other contractors. I am so happy with my beautiful ‘new’ home. Thanks Loyalty Home Solutions!
Loyalty was great to work with right from the start. They came right on time for the work estimate. Laryssa was very accommodating and worked with us to set a price within our budget. The workers came on time and made sure the house was kept clean. They worked around any issues they came across and went out of their way to install plumbing that would be useful and easy for us to maintain. The work was fast and professional. An outstanding experience from start to finish.
Excellent. They came cleaned off roof so that there was no more moss. Treated the roof and even did my drive-way and walkway, which also had moss. Sent me photos as promised. Would definitely use them again! Friendly staff too.
Ro cleaned the roof and killed the ugly moss that was growing as a result of the cold winter and shade. It was perfect. He did what I needed done with ease. He is a terrific worker, results oriented. I would definitely use him again.
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We initially took advantage of a deal on Angie’s list to have Loyalty Home Solutions tile a downstairs powder room floor - a fairly small job. But once we met Romulo Gomes, the owner/operator, we we so impressed with his customer service & work ethic that we decided to expand the job to a kitchen backsplash, almost on the spot. Within days of purchasing the Big Deal, Romulo contacted us to make an appointment to come by and scope out the work, and as we decided to expand the job, her was extremely helpful in giving us advice on tile choices, vendors, estimated price for the new work (on the spot). The actual work was done very professionally and without much disruption to the rest of the house, and in one day. Romulo stayed with us till 8:30 pm that night to make sure everything was completed to our satisfaction. This is a family owned business so there is always someone available to talk with if you have follow-up questions. Based on the quality of this first project, we have asked him to quote on several larger projects. He is an excellent contractor, not easy to find these days. We are looking forward to working with him again.
Top notch work. Romulo provided an estimate and made the initial meeting very convenient. He actually came the next day to do the work, which was on July the fourth! It was great not to have to take a vacation day from work. He wanted to come on the holiday because his wife was soon to have a baby and he wanted to be sure he was able to meet his commitment to do the job before he had his new baby. The projects went better than expected and Romulo did a great job with the project. Project stayed at budget. No surprises. A+ for communication and information. For example, Laryssa (his wife) communicated estimates and information (including pictures) via email. High tech invoicing, texting and email for communication and emailing of pictures (google docs.) We really appreciated the before/after pictures taken by Romulo and sent by Laryssa. I can sleep better at night that the roof is in good condition after the work. Again, I highly recommend this company and the people there.He even identified a new problem which we hadn’t seen before and said that he’ll return to fix that issue (beyond the original scope of work.) And, of course, he came and did just that. Thanks again, and good luck with the baby. Plus, he and his company does tile and other handyman work as well. Again, would highly recommend. We’ll use this company next time something comes up!
I had been on the market for a roofing project that involved doing half of my roof. After a friend refereed me to LHS, I looked them up and was very pleased to see so many positive feedbacks from previous clients. Still I was a bit “skeptic” due to the fact that they are a general contracting business with emphasis on home improvement but after meeting with the president of the company, Romulo, I could tell that he had a vast knowledge on any construction subject and hired them. From the beginning to end, LHS was very prompt with communications, responsive and always on time. They did a fabulous job and I highly recommend LHS for any home improvement project specially roofing since they did such a marvelous job. I look forward to my next project with them.
This company was fabulous. They returned my email and phone call right away and the work was scheduled promptly. Romulo was wonderful, very professional, friendly, detailed in his explanation, etc.
The roof was installed by Romulo and his crew with professional precision. From the beginning to job completion everyone and every activity was professional, high quality, on time and clean. Both the office staff and the contractor were very responsive. I reached out to them past business hours and received a response right away! They have an A+ for customer service. Would recommend their services to anyone who needs roof work. Our neighbors were equally impressed. I would expect that you will hear from them soon.
The job was superb, surpassing my expectations. Romulo and crew were very responsive to my wishes and whims. The entire re-roof process was easy from first contact with the estimator to the final clean up with the field installer. Professional, good communication, first class workmanship. The entire roof was completed in 2 days! It looks great and I have a great warranty. I usually don’t go out of my way to make comments like this, but my recent experience was so pleasant compared to the re-roof on my old house that I felt i needed to comment.
Romulo was on time every day that work( ripping-up floor, moving appliances to installing, grouting, and sealing the new tiles. The finished floor looks amazing. He also worked around the birth of his child. I would use this company anytime and would highly recommend Loyalty Home Solutions.
They cleaned the roof and gutters and did a moss treatment.Normally it’s more because my house is three story; however they only charged for a two story house. They had two employees come out and they had the job done before I even got up in the morning. They were flexible and reasonable with me. They offered to come by and take a look at the roof, I sent pictures and we communicated that way.
I consider myself very fortunate to have found Loyalty Home Solutions. I contacted five contractors after my home had some fairly extensive ice dam damage this winter. Three of the contractors responded and provided estimates. As it turns out Romulo Gomes was the lowest bid but he was also the individual whom I found to be the most sincere and who had the highest on line rating. All I can say is that as undesirable as experiencing the damage was and how difficult it was working with the insurance company working with Loyalty Home Solutions was a breath of fresh air. I am on a fixed income and the work they performed came in at exactly what was quoted. I think they actually did more than they charged me for. They were on site every day on time and stayed with the project until it was completed. I could not be at the house much of the time they were there but had no concerns about giving Romelo and his team access to the property. I would recommend Loyalty Home Solutions to anyone who wants the job done right the first time, on time and on budget. I think they were incredible and I will call them whenever I need this kind of help.
Metrowest and surrounding counties Premier Roofing Contractor
129 Homer Ave Ashland, MA 01721 // 508-733-0837 // 508-203-0173 // email@example.com